Here are some of the most frequently asked questions......
Why are the licence terms and conditions so complicated?
Why do BPH quote separate data supply and Royal Mail licence fees?
What are BPH's payment terms?
How quickly can I have the data after placing an order?
How up to date is the postcode data?
How will ongoing data updates be delivered?
Do I have to continue after the first year?
Can I pay "per click" and how does transactional based licensing work?
Can I just renew the Royal Mail licence and not purchase any more data?
Can I terminate the licence before the expiry/renewal date?
What happens if use of the data changes or increases during the period?
Can BPH supply address extracts to be used for direct mailings?
Why are the licence terms and conditions so complicated? (top)
Our products include data derived from Royal Mail PAF® and Postzon® supplied to us under data licence agreements. Royal Mail dictates the terms and conditions under which we can supply data to end-users and our agreements incorporate those terms and conditions. Some of the Royal Mail terms cover very specific uses of the data, however because our products can be used in so many different applications we use a generic form of agreement.
Why do BPH quote separate data supply and Royal Mail licence fees? (top)
We operate a completely transparent pricing policy and the Royal Mail licence fees quoted are what we declare and pay in full to Royal Mail.
What are BPH′s payment terms? (top)
Our standard payment terms are 30 days from invoice date for approved accounts, or payment with order if we cannot confirm a credit check or the order value is less than £500.00 ex VAT. We have an on-line payment facility (Nochex) for credit/debit card payments.
How quickly can I have the data after placing an order? (top)
Before we can release any postcode data we need you to sign an agreement which incorporates the Royal Mail terms and conditions. Currently there are different agreements depending on whether the dataset you require is based on PAF® or Postzon®. As soon as the agreement is signed (and payment received if applicable) we can upload the data to our secure support site for you to download. The whole process can be achieved in a few hours if you are in a hurry.
How up to date is the postcode data? (top)
At BPH we process the Royal Mail raw data on a monthly basis with the main quarterly datasets released in March, June, September and December. Most data supplies are based on the latest available quarterly release unless monthly updates are required.
How will ongoing updates be delivered? (top)
We prefer to deliver via our dedicated secure support site and we will email you with a notification when updates are available to download.
Do I have to continue after the first year? (top)
Unless we have agreed special terms, the data agreement is on a rolling 12 month basis and you will need to inform us, prior to the renewal date, of any change in requirements. We will send an email reminder and a copy in the post two months prior to renewal.
You are under no obligation to renew providing you confirm that all copies of the postcode data covered by your licence have been deleted/destroyed as per Royal Mail terms.
If you do not respond to our renewal reminders we will assume that the postcode data is still in use and we will invoice you for a further 12 months.
Can I pay "per click" and how does transactional based licensing work? (top)
For some applications it can be more cost effective to pay Royal Mail licence fees by buying transaction blocks to cover a fixed number of look-ups. Transaction blocks must be purchased in advance of usage and are valid for 12 months. As BPH provide data only solutions, to licence on this basis you must operate a "Transaction Management System" (TMS) and report accurate updated counts to us on a regular basis.
Can I just renew the Royal Mail licence and not purchase any more data? (top)
From April 2015 we will not be offering a "Licence Only" renewal option. Postcode data should be refreshed on a regular basis to keep up with ongoing additions, deletions and updates. However, you are under no obligation to download and process new versions.
Can I terminate the licence before the expiry/renewal date? (top)
Yes, but as licence fees are declared and paid to Royal Mail annually in advance we cannot refund any amounts on a pro-rata basis.
What happens if use of the data changes or increases during the period? (top)
You must ensure that the use of the data is covered by the type of licence you have purchased including, if applicable, the number of users. If the number of users rises above the number initially declared for licensing purposes you must inform us. You must also inform us if the data is used in different applications as this may also affect the licence fees due to Royal Mail.
Can BPH supply address extracts to be used for direct mailings? (top)
We can supply address extracts, but it should be noted, that is exactly what they are - addresses - with no contact names, telephone numbers or any qualifying information such as income or demographic grouping. For addresses identified by the Royal Mail as being used by an "Organisation" we can supply the name - this is often the company name but can be anything that is not attributed to an individual including churches, educational establishments and local authority departments.
By excluding any "organisations" we can provide extracts which will be mostly residential addresses.
Using postcode data extracts for marketing mailings is generally only suitable if you want to target ALL addresses within a particular geographic area. BPH have an online counts facility which enables you to define your own selection criteria using a number of geographic definitions and derive the number of addresses so - Get My Counts.
Royal Mail User Licences also apply to address extracts. If used for mailing purposes, then a Full PAF® single user licence is applicable for the number of postcode areas covered by the extract.
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