FAQ's

Licenced Royal Mail Data Reseller

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			FAQ's

How up to date is the Postcode Data?

At BPH, we process the Royal Mail changes data monthly and therefore we can supply the file on a monthly basis. However, our standard update frequency is quarterly and if you do not select monthly files, then you will receive the latest quarterly release.

How quickly can I have the data after placing an order?

Before we can release any postcode data we need two signed documents.

1) A simple one page Postcode Data Supply Agreement. (download sample copy).

2) A Royal Mail End-User Licence Registration. This document is part of the Royal Mail End-User Licence which contains the terms and conditions for access to and use of PAF® data. (download sample copy)

Do I have to continue after the first year?

We write to our clients 1 month prior to the licence expiry date inviting renewal for a further year. If we do not hear from you we will send 2 more reminder letters.

You are under no obligation to renew and providing we receive confirmation that the data is no longer resident within the application, and all copies have been deleted, the licence will be cancelled.

Can I just renew the Royal Mail licence and not purchase any more data?

Yes! Although we recommend postcode data is refreshed regularly to keep up with ongoing postcode changes - you can chose to renew just the Royal Mail licence in which case we will charge an administration fee.

Can BPH supply address extracts to be used for direct mailings?

We can supply address extracts, but it should be noted, that is exactly what they are - addresses - with no contact names, telephone numbers or any qualifying information such as income or demographic grouping. For addresses identified by the Royal Mail as being used by an "Organisation" we can supply the name - this is often the company name but can be anything that is not attributed to an individual including churches, educational establishments and local authority departments.

By excluding any "organisations" we can provide extracts which will be mostly residential addresses.

Using postcode data extracts for marketing mailings is generally only suitable if you want to target ALL addresses within a particular geographic area.

Royal Mail User Licences also apply to address extracts. If used for mailing purposes, then a Full PAF® single user licence is applicable for the number of postcode areas covered by the extract.

Do you have a question? Click here and Contact Us for an answer.

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PAF^® is a registered trade mark of Royal Mail Group plc.

Data Release Q08/09